IT Support Apprentice - VIT

Role Overview & Responsibilities

This is an IT Level 3 Apprenticeship role - split 80/20 between employment with the employer, and learning - gaining qualifications with Solveway Apprenticeships!

Main areas of responsibility

We are looking for motivated, hard-working people who are passionate about technology. Our apprenticeship programme is intended for candidates who are looking for a career in IT.

Main duties and responsibilities are to provide 1st line support to all VITS clients:

• Respond to Helpdesk requests remotely

• Help desk calls –taking help desk calls; logging and tracking calls

• Hardware and software repairs in a workshop facility

• Installation of hardware and software

• Carry out network documentation and reporting

• Assisting with sourcing spare parts and replacement equipment

• Assisting Technical team with maintenance tasks and installs

Skills and abilities

• Have an approachable manner, be professional, organised and methodical and be able to manage and prioritise their own workload whilst remaining calm under pressure.
• Excellent communication skills (verbal and written)
• Excellent customer service skills.
• Ability to work using your own initiative or as part of a team.
• Problem solving and troubleshooting skills.
• Passion for IT and a willingness to ask questions.

Full training on all systems will be provided, however a background interest in IT is essential.

Job Types: Full-time, Apprenticeship

Salary: £27,000.00 per year

Schedule:

• 8 hour shift

Ability to commute/relocate:

• London, SW6 3PA: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have a grade 4/C or above in GCSE English and Maths, or equivalent?

Licence/Certification:

• Drivers Licence (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: One location