Front of House Receptionist

Role Overview & Responsibilities

• To be the first point of contact for all members and guests entering the club
• To work with team members to ensure that the club offers a consistent customer experience that complies with Energize brand standards
• To understand the Energize systems and products and ensure communication is correct to all members and guests
• To utilise the Clubwise management system to maintain member records and book appointments
• To complete all task calls and processes generated by Clubwise
• To answer emails in an effectively timely manner
• To conduct sales tours and offer the best membership options
• To be active at gaining prospects and converting them to sales
• To promote the member referral scheme
• To deal with member complaints and membership issues
• Hourly changing room checks, ensuring kept to the highest standards and cleaning when necessary
• To be adaptable to work in other areas of the club when necessary

Job Type: Part-time
Part-time hours: 10-20 per week

Salary: From £9.50 per hour

Benefits:

• Casual dress
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• On-site parking

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• EDINBURGH: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: Front of House